EASE

EASE Account Deletion

How to delete your account in the EASE Customer app (com.ease.customer) or the EASE Provider app (com.ease.provider), and what happens to your data.

Need to request deletion? Email support@try-ease.co with the phone number or email address associated with your EASE account, and say whether it is a Customer or a Provider account.

Delete your account in the app

EASE Customer: open Profile and choose Delete account.
EASE Provider: open Profile and choose Delete account. It is also offered on the application-status and account-on-hold screens.

Confirm when asked. If you have upcoming appointments, complete or cancel them first.

Request deletion without app access

If you cannot open the app, email support@try-ease.co from the contact on your account, or include the phone number or email address associated with it. Please do not send passwords, payment card numbers, or other sensitive information by email.

What happens when you delete your account

You are signed out of EASE on all devices and cannot sign in to the deleted account again.
Providers are removed from EASE matching and stop receiving offers.
If you signed in with Apple, EASE revokes that Sign in with Apple connection.
Any identity verification on the account is cleared, so signing up again requires a new check.

What we keep

Deleting your account closes it. It does not by itself erase everything we hold. We keep the account record and the records connected to it that we need for legal, tax, payment and financial-recordkeeping, safety, fraud-prevention and dispute purposes, including:

your name, phone number and email, and the record that the account existed;
bookings, payments, tips, refunds and provider payout records;
in-app messages connected to bookings, reviews, and safety reports or blocks;
for providers, application, license, insurance, identity-verification and background-check records, and records of the agreements accepted.

We keep these records only as long as we need them for those purposes, as described in Section 7 of our Privacy Policy. We do not currently publish a fixed number of days. After that period we delete or de-identify them.

Asking us to delete more

To ask us to delete or de-identify personal data beyond what happens automatically, email support@try-ease.co. We will review the request and tell you what we can delete and what we are required to keep.

For more information about the information EASE collects, uses, and your choices, read our Privacy Policy.